Privacy policy

What FamHomeBase keeps, why, who can see it, and how to have it deleted.

Draft for approval. This text describes what the service does. It has not yet been approved by MC eSolutions Inc or reviewed by a lawyer, and is not yet in force.

Last updated: not yet published.

The short version. We keep what the service needs to work: your email, your layouts, and, if you connect Google Calendar, a way to read your events. We do not sell it, and we do not use it for advertising.

FamHomeBase is a service of MC eSolutions Inc, Wellesley, Ontario (“we”, “us”). This policy covers this website, the FamHomeBase app and the FamHomeBase display.

What we keep

  • Your account: your email address and a sign-in record. Your password is checked by our sign-in provider (Amazon Cognito); we never see it or store it ourselves.
  • Your household and displays: the name and time zone of your household, the displays you build, their layouts and settings, and the last 20 saved versions of each so you can go back.
  • Your screens: the name you give each screen, the display it shows, when it last checked in, and the version it is running. Each screen has a secret that proves it belongs to you; we keep only a one-way scrambled copy of it.
  • Your Google connection (only if you connect Google Calendar): the email address of the Google account you connect, and a key from Google (an encrypted refresh token) that lets us keep reading your calendars. We never see or keep your Google password.
  • Your calendar events (only if you connect Google Calendar): a copy of the events from the calendars you choose: each event’s title, start and end time and place, and which calendar it is from. It is replaced each time it refreshes and is kept for up to a week after the last refresh, so a display can keep showing your calendar if Google cannot be reached for a while. Nothing else about an event (its description, guests or attachments) is copied.
  • Your billing status (once paid plans start): whether your trial or subscription is active. Our payment provider handles your card; we never see it.
  • Logs: our servers record requests (time, address, result) for security and to fix faults. They contain no layout or calendar content.

Google Calendar

FamHomeBase’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

  • We ask only to read your calendars (the list of your calendars, and the events in them). We never change, add or delete an event.
  • We use what we read only to show your events to you, on your own displays and in the app’s preview. We do not use it for advertising, we do not sell it, we do not transfer it to anyone else except as needed to run the service for you, and we do not use it to train any AI or machine-learning model.
  • Our staff do not read your calendar data. The only exceptions are with your permission, to investigate a security problem, or where the law requires it.
  • The key from Google that lets us keep reading is stored encrypted, in a way that ties it to your household and your Google account, and only the FamHomeBase service can use it. Using it is logged.
  • You can disconnect Google at any time in the app (Account, then Google accounts), or at your Google account’s permissions page. Disconnecting deletes the events we copied and the key at once, and asks Google to withdraw our access.
  • If you delete your FamHomeBase account, the same happens for every Google account you connected, within minutes.

Weather

To show the forecast, your display asks a weather service (Open-Meteo, and Environment and Climate Change Canada for alerts) about the place you chose. The request contains that place, not your name or account.

Cookies and other sites

This website sets no cookies and loads nothing from other sites: no analytics, no advertising, no fonts or scripts from elsewhere. The app keeps your sign-in in your browser’s own storage on your device so you stay signed in.

Who can see it

You can. Anyone you share your sign-in with can. Our staff can see account facts such as your email, when you signed up and how many displays and screens you have; they cannot see your layouts, calendars or screen secrets. Our service providers process data on our behalf to run the service: Amazon Web Services (hosting and sign-in, in Canada), and, once paid plans start, RevenueCat and Stripe for billing. We do not sell your data and we do not give it to anyone else unless the law requires it.

Where it is kept

In Amazon Web Services’ Canadian region (Montréal). Backups are kept in the same region.

How long we keep it

For as long as your account exists. Saved layout versions older than the last 20 are removed as new ones are saved. Calendar copies are replaced as they refresh, kept for at most a week after the last refresh, and deleted when you disconnect Google. When you delete your account we delete your household, displays, screens, Google connections and calendar copies within minutes; backups age out within 35 days.

Your choices

  • See and change your layouts, screens and connections in the app at any time.
  • Remove a screen from the app; it stops working with your account straight away.
  • Delete your account and data: write to info@mc-esolutions.ca from the email on the account. We will confirm and delete it.
  • Ask a question or complain: write to the same address. You may also contact the Office of the Privacy Commissioner of Canada.

Children

FamHomeBase is for adults to set up. Children may see the wall display, which shows what you choose to put on it.

Changes

If we change this policy in a way that matters, we will email account holders before it takes effect and change the date at the top.

Contact

MC eSolutions Inc, Wellesley, Ontario N0B 2T0. info@mc-esolutions.ca.